Repair/Custom Inquiry

A Note on Repairs:

Although our jewelry is handcrafted with sterling silver, our pieces are not indestructible and should be worn with care. In the event that your piece becomes damaged after being worn (for instance, a broken chain or ring band), we do offer repairs for a fee that covers the cost of raw materials and shipping. As a courtesy to our customers, we do not factor in labor costs and do not make a profit off of repair charges.

If you are inquiring about a ring repair, please be aware that in most cases we will need to remake the entire setting and reset stones if the band becomes severely warped out of shape or if the metal has split. Repair fees start at $8 for stacking rings and $14 for gemstone rings. Chain and clasp repairs range depending on the piece. Fill out the below form and we will reach out to you with a quote. Please allow 24-48 hours for a response.

** If you believe your item is defected and broke recently after it was purchased, please email info@shopwyllo.com with a photo of the damaged piece as well as information on where/when it was purchased. 

Custom Inquiries:

We are currently accepting custom requests for the following:

- Different lengths for Necklaces, Bracelets and Anklets
- Different gemstone or metal options for Necklaces, Bracelets, Anklets and Earrings.

Please select "Custom Inquiry" from the repair type dropdown. Describe custom request in "Name of Piece or Short Description" field. No need for proof of purchase or shipping address.